Orders & Payments
What payment methods do you accept?
We accept major payment methods including credit cards, debit cards, and secure online payment providers available at checkout.
Can I cancel my order?
Orders may only be cancelled before they are processed for shipment. Please contact us as soon as possible.
Shipping & Delivery
How long does delivery take?
Domestic orders usually arrive within 2–7 business days, while international deliveries may take 7–21 business days.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive an email with a tracking number.
Returns & Refunds
Can I return my order?
Yes. Returns are accepted within 14 days if the product remains unused and in its original packaging.
How long does a refund take?
Approved refunds are typically processed within 5–10 business days.
Product Information
Are your candles handmade?
Many of our candles are handcrafted with care using high-quality wax and fragrance blends.
What ingredients are used in your products?
Our products may include natural wax, essential oils, and carefully selected fragrance oils.
Account & Technical Help
Do I need an account to place an order?
No, you may place an order as a guest.
I’m having trouble with checkout. What should I do?
Please try refreshing the page or using a different browser. If the issue persists, contact our support team.
Contact Us Page
At Soulful Craft, we value our customers and are always happy to assist you.
Whether you have a question about our products, need help with an order, or want to learn more about our brand, our team is here to help.
Customer Support
Email: jenhay@hotmail.co.uk
Our support team typically responds within 1–2 business days.
Order Enquiries
For questions about an existing order, please include:
This helps us assist you more quickly.
Business Enquiries
For partnership opportunities, wholesale enquiries, or collaborations, please contact us via email with the subject line Business Enquiry.
