Last Updated: 3rd March 2026
At Soulful-Crafts.com, we value your privacy while remaining committed to protecting your personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website [Soulful-Crafts.com].
1. Information We Collect
We may collect the following types of information:
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Full name
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Email address
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Billing and shipping address
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Phone number
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Payment details (processed securely via third-party payment providers)
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Other contact information when you place an order or contact us
Non-Personal Information:
2. How We Use Your Information:
We use your information to:
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To process and fulfil your orders
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To provide order confirmations and shipping updates
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To respond to customer enquiries
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To improve our website and services
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To prevent fraud and ensure secure transactions
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To send marketing communications (only if you have opted in)
3. Sharing Your Information:
We do not sell or rent your personal information. However, we may share your data with:
Service providers who assist with payment processing, order fulfilment, and website hosting, legal authorities if required by law, and business transfers in case of a merger, acquisition, or sale.
4. Cookies and Monitoring Technologies:
Our website uses cookies to boost your browsing experience. You can manage your cookie settings in your browser.
5. Data Security:
We implement appropriate security steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
6. Your Rights:
Depending on your location, you may have rights including:
Access to your personal data, correction or deletion of your information, Opt-out of marketing communications, withdraw consent at any time. In order to exercise these rights, please contact us at jenhay@hotmail.co.uk.
7. Data Retention:
We retain your information only for as long as necessary to fulfil the purposes described in this Privacy Notice or as required by law.
8. Third-Party Links:
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
9. Changes to This Privacy Notice:
We may update this policy occasionally. Changes will be posted on this page with an updated effective date.
Contact Us:
If you have any questions about this Privacy Statement and our data practices, please contact us at:
Email: jenhay@hotmail.co.uk
Business Name: Soulful Craft
Phone: 07494 738938
Address: 3 Osgodby Crescent, Scarborough, North Yorkshire, YO11 3JP
